A. For U.S. domestic orders, ground shipping is free! 

For international shipping, please inquire about rates *before* placing an order using the contact form. 

A. Domestic: Items are packaged and shipped within 0-3 business days via USPS or UPS ground and should be received within 2-8 business days from shipment. On the day the order is shipped, you will receive an email with tracking information. Expedited shipment is available for an additional cost.

A. All items are final sale (due to the fragile nature of these pieces, return shipping by someone unfamiliar with packaging techniques would risk breakage). Please thoroughly inspect images and product descriptions. I am happy to provide additional information or answer any questions prior to purchase using the contact form. Of course, do not hesitate to contact me if there are any concerns with your order, once received, and I'll do my best to rectify the issue.

A. All orders are shipped with insurance covering loss or damage *during transit*. To receive a refund or exchange for item(s) damaged during shipment, you will need to take pictures of the box and packaging as well as any damaged pieces and send images to info@danachiecostudio.com along with your order # and a message within 48 hours of delivery. If your order is a gift for someone, please open and inspect the package immediately upon receipt, before giving it to the recipient. 

Dana Chieco Studio is not responsible in any way for stolen packages, or items not received due to shipping addresses incorrectly entered into the website. These are the store's policies, which you are agreeing to with your purchase.

A. Please see stockists for retailers who carry Dana Chieco ceramics.

A. Yes, I offer wholesale pricing for retailers as well as a generous trade discount. Please contact me for more information.

A. Everything on this site is handmade and variations or asymmetries naturally occur relating to the glaze, color, surface texture, and clay bodies. With glaze, crawling, crazing, running and bubbles are all possible and sometimes viewed as flaws. My practice is to embrace these features as contributing to the organic beauty of each piece.

I include numerous photos of each item to help you ascertain these unique qualities, prior to placing an order. Depending on the lighting and positioning of a piece, slight variations in color, textures or marks on the surface will be visible. Please do not hesitate to contact me for more information if you have any questions.

A. If a piece is referred to as “decorative,” it is meant to be displayed and does not have a functional use such as to hold or pour water.

A. Ceramics can last for thousands of years. Some of the earliest artifacts from human civilizations are clay vessels. To ensure your purchase lasts for many years, consider the fragility of your pieces and handle them with care to ensure they are not dropped, or knocked over onto hard surfaces by a curious cat or roaming toddler ;)  

If a piece breaks, you can purchase glue for ceramics and attempt to repair it, or enlist the services of a local artist who practices “Kintsugi,” or Kintsukuroi, the centuries-old Japanese art of fixing broken pottery. Rather than rejoin ceramic pieces with a clear adhesive, the kintsugi technique employs a special lacquer to repair cracks with beautiful seams of gold, silver, or platinum. This method celebrates each piece’s uniqueness and history by emphasizing its fractures instead of hiding them. Repaired pieces with Kintsugi are often even more beautiful than the original.

Your purchase is an investment that should last well beyond our lifetimes!

A. Please see bottom of page and enter your email address. I expect to send out quarterly updates (and you will not be spammed).

A. Those subscribed to email updates will be the first to know about shop updates. I also share previews of available work on Instagram and Facebook.